All fees are due at the time of booking. Please ensure you are confident with your party date and time before proceeding with your booking.
Our parties often book up 2 months in advance and therefore the following cancellation policies are in place:
- If cancellation is received from the time of booking and 4 weeks prior to the party, KSG will refund the full amount of the party fee minus a $30 administration fee or apply an account credit for the full amount with no admin fee.
- Please note: Once a credit is issued to an account, the credit amount is non-refundable. Account credits can be used towards future online purchases made at KSG and have no expiration date. Credit amounts will not appear as a payment option during check out when “installments” are the chosen method of payment. Please contact us to have account credits placed towards an Installment payment.
- If the cancellation is received between 4 and 2 weeks prior to the party, KSG will refund 50% of the party fee minus a $30 administration fee or apply an account credit for 50% of the party fee with no admin fee.
- If the cancellation is received less than 2 weeks prior to the party, no refund or credit will be issued.
- All cancellation notices must be received in writing and submitted to firstname.lastname@example.org
A minimum of 4 weeks notice must be given to switch the date/time of your party. Switching the date/time of your party will result in a $30 administration fee. There is a limit of one date/time change per booking.
In order to keep the party safe and fun, we require you to keep the guest list to a maximum of 16 participants. Please remember to include the Birthday child and all participating siblings in this count. Participants 4 years old and under require a caregiver to accompany them in the gym for the duration of the party.
We understand that it is hard to keep guest lists from growing, but please be respectful of this policy so we can work together to make this the best party for your child! Any additional children above 16 guests will be charged $25+GST up to a strict maximum of 20.
All party attendees must have a waiver filled out online in order to be permitted entrance into the gym.
To avoid disappointment, we highly recommend you book early. Our parties book up 2-3 months in advance.