Kyle Shewfelt Gymnastics strives to make your experience with us friendly, honest and hassle-free.
To keep everything fair, here is the fine print!
Please note: new temporary policies pertaining to the Fall 2020 session have been outlined below in red.
Once you are registered, we hope that nothing interferes with your child coming to Kyle Shewfelt Gymnastics. However, please be aware of the following policies:
Once a credit is issued to an account, the credit amount is non-refundable. Account credits can be used towards future online purchases made at KSG and have no expiration date. Credit amounts will not appear as a payment option during check out when “Installments” are the chosen method of payment. Please contact us to have account credits placed towards an Installment payment.
Once you are registered, we hope that nothing interferes with your child coming to Kyle Shewfelt Gymnastics. However, if you must cancel a registration for a Mini Session, please be aware of our cancellation policy:
We have a limited number of spots available and our camps fill fast. Therefore, we have a no refund policy on our Kids Night Out and Sunday Funday Camps.
If a request for transfer is received with a minimum of one week notice before the camp date, you may transfer your registration to another date with availability at no additional charge. Only one camp transfer is permitted per registration. No transfers will be permitted one week prior to the camp date to ensure proper staffing.
If your child is ill or, for any reason, misses the camp, we will not be able to provide a partial refund. Medical cancellations will receive an account credit and a medical certificate or doctor’s note must be provided.
Please note: We have updated our 2020 Summer Camp policies – please see the most up to date version here.
Once you are registered, we hope that nothing interferes with your child coming to Kyle Shewfelt Gymnastics. However, if you must cancel or transfer your child’s registration for our Seasonal Camps, please be aware of our cancellation and transfer policies:
Every year, unfortunately, children are turned away from our camps due to lack of available room. The more notice we have of cancellation, the better our ability to fill that space with another interested participant.
In order to provide a high quality experience and to ensure proper staffing of this day camp, we have a no refund policy on our Drop and Shop Camp one week prior to the camp start date. If a request for cancellation is received in writing with a minimum of one week before the camp date, we will provide a refund minus a $30 admin fee or we can provide a full credit to your account to be used at a later date with no admin fee.
If your child is ill or, for any reason, misses the camp, we will not be able to provide a partial refund.
If your desired class is full, please add yourself to the waitlist. If an open spot becomes available, we will contact those on the waitlist in priority order based on the day and time they were added. If an open spot becomes available before the first week of classes concludes, individuals will be contacted by phone and email and given 24 hours to accept the open spot before we move to the next participant on the list.
Due to program demand and high waitlist volumes, once a waitlisted participant has been offered an open spot in one of our programs, they will be removed from all other waitlists.
NEW: If an available spot remains after the first week of classes for our session based programs, all waitlisted participants who are not currently registered in a program will be emailed about the available spot(s). The available spot(s) will be allocated on a first-come first-served basis and can be only processed over the phone. Please call 587-349-2004.
We do this in order to move through waitlists at a reasonable pace and successfully fill our classes. Please only waitlist for programs that you highly desire and that will fit your schedule.
All fees are due at the time of booking. Please ensure you are confident with your party date and time before proceeding with your booking.
Our parties often book up 2 months in advance and therefore the following cancellation policies are in place:
A minimum of 4 weeks notice must be given to switch the date/time of your party. Switching the date/time of your party will result in a $30 administration fee. There is a limit of one date/time change per booking.
In order to keep the party safe and fun, we require you to keep the guest list to a maximum of 16 participants. Please remember to include the Birthday child and all participating siblings in this count. Participants 4 years old and under require a caregiver to accompany them in the gym for the duration of the party.
We understand that it is hard to keep guest lists from growing, but please be respectful of this policy so we can work together to make this the best party for your child! Any additional children above 16 guests will be charged $25+GST up to a strict maximum of 20.
All party attendees must have a waiver filled out online in order to be permitted entrance into the gym.
To avoid disappointment, we highly recommend you book early. Our parties book up 2-3 months in advance.
Online: We accept Visa, Mastercard and E-check
In House: We accept Visa, Mastercard, Cash, Interac Debit
*Please note that account credits can not be applied when you select the Installment Payment option. If you have a credit on your account that you would like to use, please call us after making the first installment payment and we can manually apply the credit to your second installment.
Please note that the installment payment option is only available until one week prior to the second installment payment due date. After this date has passed, installment payments are no longer available for the upcoming session.
Installment Payments are only available for our Fall, Winter and Spring Sessions and our Summer Camps. If you wish to take advantage of this option, please take note of the following policies and fees:
The first installment payment of 50% of the purchase total plus the full cost of the Gold Medal Membership is due at the time of registration. This will secure your spot in the class. The final 50% balance is due +/- 2 weeks before classes commence (may vary depending on Session dates. We will send an email reminder to those with outstanding balances prior to processing any payment).
We will automatically run the final balance through on the same credit card or E-check account used for the initial installment payment. Any final balances that do not process due to insufficient funds or a change in account information will be subject to a $30 Administration Fee. We will then contact you for an alternate payment method.
All balances not collected 7 days before the session start date (eg – The Fall 2018 Session starts on September 10th so all balances are due by September 3rd) will result in the immediate withdrawal from the program and your spot will become available to those on the waitlist. In this circumstance, the initial payment will be refunded minus an additional $30 Administrative Fee.
Please note that multi-person and multi-class discounts are only applied to our Fall, Winter and Spring Sessions.
We offer a 5% discount for the second participant from the same family in the same session and a 10% discount for any additional participants from the same family in the same session. We also offer a 10% discount on multiple classes by the same participant in the same session. These discounts are applied to class of lesser value.
If you are registering multiple children from the same family or for multiple classes within the same session, you must add all of your classes to your cart before checking out or the discounts will not be applied.
If you do not register all family members and/or for all classes on the same transaction, the system will not automatically apply the multi-class and multi-family member discounts on later transactions. If this occurs, please call us at the gym and we will apply a refund for the discounts. 587-349-2004.
Please check individual program information for any special promotions and discounts (eg – $20 Birthday Discount for Members, $30 off second child for Kids Night Out Camps, etc).
The recommended registration method is online with a Credit Card or E-Check. We can also process registrations at our facility for those who wish to make their purchase using cash or interact debit.
Due to a high volume of calls on registration day, we are not able to process registrations over the phone on registration days.
GST (5%) is NOT included in pricing unless otherwise stated.
NSF payments will be subject to a $30 administration fee. Failure to make payment prior to your child’s program start date will result in a cancellation of your child’s registration.
Due to child/class/coach ratios and the structure of our programs, make up classes are NOT offered.
Class changes/transfers are subject to availability and will only be permitted once per session. A difference in class price may occur and the balance owing must be paid at the time of the transfer. Any additional transfers are subject to availability and are subject to a $30 administrative fee.
We follow the Calgary Public Schools’ holiday and weather schedule. A list of gym closures due to Statutory Holidays or events will be posted on the KSG website and social media and class schedules. If you are unsure, please call the gym or email us.
ShewBucks Referral Rewards are applied as a credit to your account prior to the next registration period. These credits can be used to offset fees for future programs available for online registration only. For each reference, we will apply one $10 credit per account. If multiple children from one family register and one person is mentioned as the referrer for all, only one $10 Shewbucks Credit will be applied to this individuals account. The referrers FIRST and LAST name must be present on the referral form. Only first-time customers with new accounts are eligible to designate a referrer to receive Shewbucks.
A child may be expelled without refund if his/her behaviour is abusive to classmates or staff. A child may be expelled for destruction of equipment or the property of others.
It’s important to pick up and drop off your child on time. We have a flexible 5-minute window to pick up your child. Any pick-ups after this time will be charged $5 per 5 minutes and this balance will be applied to your account. If you have an emergency, please call the gym and we will do our best to accommodate.
Parent supervision is required in the viewing lounge prior to class start time. No early unsupervised drop off is permitted.
Kyle Shewfelt Gymnastics is NOT responsible for lost or stolen property in or around our premises, including the gym floor, the observation area, or your vehicle. Please do not leave purses or other valuable in plain sight in your vehicle as we have experienced targeting from thieves in the past.
We accept no responsibility for articles left behind. Kyle Shewfelt Gymnastics personnel are not permitted to accept responsibility for personal articles. Please lock all valuables in a locker which can be found in the gym.
All water bottles left will be thrown away and all lost and found items will be donated after the last day of the session.
Please wear shorts and a tshirt or a body suit. Barefeet is best. We sell KSG grippy socks in our proshop for those who would like to wear socks in the gym. Please no jewelry, earings, belts, jeans or loose fitting clothing. Long hair must be tied back. We have a water fountain in the gym and a Kinetico filtered water station to fill up water bottles in our viewing lounge.
We pride ourselves on creating an inclusive environment and we do our best to accommodate most situations. To ensure a safe and high quality experience for all participants and staff, those with a special need that require one on one attention will need to have an aid accompany them in the gym.
Please keep in mind that our staff are trained gymnastics coaches, but do not always have the necessary certification or knowledge to accommodate those with special needs. Please indicate any special circumstances under the medical notes in your online profile so our staff can be aware prior to commencement of classes. Each situation will be handled on a case by case basis, keeping safety and a quality experience for all in mind.
KSG reserves the right to request a participant have a one on one aid for their class if our staff determine this will create the most positive experience for all. All additional costs associated with this request will be the responsibility of the participant’s caregivers.
Adult Drop In:
IMPORTANT – PLEASE READ THIS BEFORE DECIDING IF KSG IS THE RIGHT FIT FOR YOUR ADULT DROP IN EXPERIENCE:
Our Adult Drop In culture is one where participants respect themselves, our space and each other. Although unstructured, the energy and vibe of this evening is not a free for all. Our environment is open to mature and responsible adults who do not put themselves or others in danger. We have a zero-tolerance policy for taking unnecessary risk. Those “chucking” skills without demonstrating the proper basics will be asked to leave. Those not sharing equipment will be asked to leave. Those appearing to be under the influence of any prohibited substance will be asked to leave. Anyone who puts our supervisor on high alert will be asked to leave. These rules are strictly enforced and we ask that all participants play a role in helping to keep our space safe and welcoming.
If you suspect an incident of possible abuse, please immediately inform proper law enforcement agencies and our management team.
In the event that a suspected incidence of abuse is reported, the staff member in question will be temporarily suspended from duties while an investigation takes place. In all circumstances, Kyle Shewfelt Gymnastics will inform the proper law enforcement agencies and entrust them to conduct a comprehensive investigation and supply us with the results. If the investigation reveals foul play, the staff member will no longer be permitted to work at our facility and they will be reported to all appropriate agencies included Alberta Gymnastics, Gymnastics Canada and SafeSport. If the investigation is inconclusive, Kyle Shewfelt Gymnastics has the legal obligation to reinstate said employee to their regular duties.