Frequently Asked Questions

What should my child wear to class?
  • Please wear shorts and a tshirt or a gymnastics body suit.
  • Barefeet is best.
  • We sell gymsuits and KSG grippy socks in our proshop.
  • Please refrain from wearing jewellry, shoes (unless clean “cheer” shoes), earrings, belts, jeans or loose fitting clothing.
  • Long hair must be tied back.
  • Please bring a water bottle – we have a water fountain in the gym and a Kinetico filtered water station in our viewing lounge.
  • No gum or food is permitted in the gym.
What is a continuous monthly program?

Instead of multiple sessions throughout the year, we have transitioned to a new continuous monthly programming model that runs from September – June. Classes and payments will be paused in July/August and will resume in September.

Registration is ongoing and participants can enroll in an available class at anytime. Once registered, participants are free to transfer, level up or age up to the next available class when they are ready.

Once a month has begun and fees have been paid, participants will be committed to that month. All cancellation requests for the upcoming month must be received in writing to registration@ksgymnastics.com before the 15th of the current month.

Do you offer camps, birthday parties or other special events?

Yes! Please visit our “programs” tab of the website for more information and the latest offerings.

Is it required that I purchase an annual membership?

An annual membership is required for all registered programs. Learn more about our memberships here.

Being a member of Kyle Shewfelt Gymnastics offers unique rewards and benefits and it also covers your mandatory secondary insurance for your membership term.

Memberships are not required for other Drop In programs, Camps or Birthdays unless otherwise indicated.

How long is my membership valid?

All memberships are valid for a one (1) year term and renewal will be required annually in the anniversary month of purchase when a participant is still enrolled in programming at our facility.

Do you offer a competitive program?

No, we do not offer a competitive program. The focus of Kyle Shewfelt Gymnastics is on growing the grassroots movement of the sport – our aim is to help develop physical literacy and a build a strong foundation. Calgary has many wonderful gymnastic clubs that do offer competitive programs and we would be happy to discuss these options with any interested families.

We have a blast with our current roster of non-competitive programs and we hope you will too.

Do you allow make ups for missed classes?

Due to child/class/coach ratios, safety and the structure of our programs, make up classes are NOT offered. By registering for programs, a class spot is secured for the participant, whether they attend or not.

Do you have open gym?

We have drop in programs for preschoolers and adults. Please visit our programs page and click on ‘Drop In’ for the latest info.

What is the facility like?

Our gym is just over 11,000 square feet. 3000 of this is dedicated to offices, washrooms, a change room, multipurpose room and a viewing lounge. 8000 square feet is dedicated to the gymnastics space. Our state of the art facility is filled with the latest training devices, including one huge foam pit, two in-ground trampolines, a 40 foot tumble track and various other apparatus including rings, bars, parallel bars, floor exercise, balance beams and Just For Kids preschool sized equipment, all supplied by our official equipment partner, Speith America.

Do you have a proshop or store?

Our proshop offers gymsuits, grippy socks, hoodies, tshirts, water bottles, gym bags, books and even Super Cooper stuffed animals!

What are your office hours?

Our office hours are Monday through Friday 9:00 AM to 8:00 PM and Saturdays from 9:00 AM to 1:00 PM.

We have modified office hours in the summer months and during holidays so please phone to double check! 587-349-2004.

 

How do I earn Shewbucks Referral Rewards?

We reward you when you tell your community about our programs and facility!

For each positive reference you provide, we will apply one $10 Shewbucks credit per account. Shewbucks Referral Rewards are applied as a credit to your account on a quarterly basis and these credits can be used to offset fees for future programs available for online registration only. If multiple children from the same family register and one person is mentioned as the referrer one each registration form, only one $10 credit will be applied. Please ensure your FIRST and LAST name are present on the referral form and only first-time customers with new accounts are eligible to designate a referrer to receive Shewbucks.

When do I get my Tshirt?

We will do our best to ensure all GOLD MEDAL Members receive their t-shirt on the first day of class, but we cannot guarantee it. All GOLD MEDAL Members will receive their shirt as soon as possible during their first session of enrolment. Please ensure you fill in the correct size as we will have limited quantities.

For continuous monthly programming, how does a participant “age up” or “level up”?

GymKids Programs – Age Up:

Our GymKids preschool programs are all age based. As children celebrate a new birthday, they become eligible for the next step in the program. It is the responsibility of the account holder to notify our office of an upcoming birthday so we can take the necessary steps to ensure the participant is in the appropriate class for future months. Please note that class transfers are based on availability and we can not guarantee that the participant will be placed in the new age appropriate class immediately. If an open spot is not currently available, the student will be placed on a waitlist for their preferred day and time and our office will contact the account holder as soon as an open spot becomes available. Participants currently enrolled in classes will receive waitlist priority. There is continuous movement in our GymKids programs as children age up throughout the various months of the year and we will do our very best to accommodate the needs of each family.

Please note that each GymKids program is designed with a minimum age requirement, but does not have a maximum age requirement. In some circumstances, a lower step class may be more appropriate to meet a student’s current needs (Example: some 3 year olds may be better suited to a parented program and should remain in a GymKids Two class until they show readiness to succeed in an independent environment). We are here to help each family find the best suited class!

We reserve the right to combine GymKids classes if minimum numbers are not met.

Gym360 Programs – Level Up:

Our Gym360 program levels remain the same, they’re just packaged in a new way with Junior Gym360, Beginner, Intermediate, Advanced and Advanced Plus options. Participant’s progress will be monitored on an ongoing basis and when a participant has mastered all of the required skills in their level, their coach will notify our office that the participant is ready to “level up”. We will then contact the account holder to discuss the next steps.

When passing a level, participants will collect a certificate and a Gym360 pin at our front office on the day of their next class. If a participant’s new level requires a class transfer, our office will work together with the family to find an appropriate class fit. If an open spot in the desired day and time is not currently available, the participant will be placed on a waitlist and will be given waitlist priority for the next available spot. In this circumstance, the student may continue on in their current class and begin working on the skill requirements for their new level.

We reserve the right to combine Gym360 classes if minimum numbers are not met.

For continuous monthly programming, how do you conduct testing and provide progress reports?

GymKids:

Our GymKids preschool programs are all age based and no testing will be performed. Each GymKids class has a minimum age requirement and as your child ages up and shows readiness, they can move into the next age appropriate class. Throughout the year, participants will be exposed to a variety of fun-filled weekly themes and learning outcomes. These outcomes contain skill, gross motor and character development aspects that are all age and developmentally appropriate. Our goal is to ensure a unique and exciting experience that will engage participants class after class.

At the end of each month, participants will receive a sticker to celebrate their successes. A special ‘Memories Day’ will occur in December, March and June, where caregivers can take pictures and videos inside the gym during their child’s class.

Gym360:

For our Gym360 levels program, testing is ongoing, and athletes will “level up” when all skills in their current level are mastered. Account holders will be contacted by our office when their athlete has passed a level. Formal progress updates will be provided in December, March and June.  Please feel free to contact our office anytime with questions about a participant’s progress. Each participant may progress at a different rate and we are here to help them along in their journeys and meet them where they are at. Our goal is to ensure they are excited about coming to gymnastics and that they feel success along the way.

Please note that some of our Gym360 classes do contain multiple levels and “leveling up” does not necessarily require a class transfer (Example – Intermediate Gym360 includes levels 3, 4 & 5).

When a participant passes a level, they will receive a certificate and a Gym360 level pin. When notified of a “level up”, please visit the front desk before the next class!

Specialty/Adult:

No formal testing is performed for our Specialty and/or Adult programs as class designations are based on the participant’s skill set (Example – All levels, Beginner or Intermediate/Advanced).  The participant’s coach will recommend any class changes.

How do I transfer classes?

We understand that situations can change and participants may age up, level up or a family’s schedule may adjust. Therefore, participants may transfer to a different class at any time, as long as there is availability. If there is a price difference, we will make the necessary adjustments at the time of the transfer. If your desired class is full, we will add you to the waitlist – please note that currently enrolled participants will receive waitlist priority. Please contact us at info@ksgymnastics.com with any class transfer requests.

We reserve the right to switch a student to a different class due to low enrollment, when the participant has difficulty keeping up with the class, lacks sufficient skills compared to the other students, or would be more successful in a different class. All students must meet the pre-requisite age requirement before attending the class, unless permission is granted by our management team.

We also understand that each of our team members has a diverse and unique teaching style and not every participant and coach combination is the right fit.  We want everyone to love their KSG experience, so please bring any concerns you may have to our immediate attention so we can work together to find an appropriate solution.

How do I cancel my continuous monthly registration?

It is our aim to ensure the best possible experience for our entire community. If there is anything we can do to better meet your needs, please contact our office to discuss the different options available.

  • Money Back Guarantee: If a participant is not completely satisfied after their first class, KSG will refund the full monthly tuition and annual membership fee with no administrative fees. We strive to create an exceptional experience and we hope that we can exceed all expectations.
  • There are no additional fees for cancellation or dropping classes, however, all class registrations are based on a monthly commitment. Therefore, no refunds or credits will be provided for the remainder of the month if a participant decides to drop mid-month.
  • If you do need to cancel your enrollment for the upcoming month, an official notice of cancellation must be provided in writing to registration@ksgymnastics.com and confirmed before the 15th of the month to avoid being charged and committed for the following month.
  • All notices of cancellation received after the 15th of the month will be applied to the end of the following month. No pro-rated refunds or credits will be given after the cancellation.
  • Please note that coaches and/or team leads cannot drop students from classes and all requests must be received in writing and confirmed by our administrative team in order to take effect.
  • Cancellation of a registration prior to classes commencing in September will receive a full refund for any payments made (less a $30 administration fee) or a full non-refundable credit can be applied to your account for future use (with no additional administrative fees). Please note that annual membership fees are non-refundable.
  • Kyle Shewfelt Gymnastics must meet our minimum class sizes at all times in order to run. KSG reserves the right to cancel any programs with insufficient registration or combine classes in order to meet minimum numbers. If KSG must cancel a class due to enrollment or scheduling issues, we will transfer the participant to the next available class of their choice. If we cannot find a comparable and convenient alternative option and tuition has been paid, a full pro-rated refund with no administrative fees will be provided. Please note annual memberships are non-refundable.

Frequently Asked Questions

What should my child wear to class?
  • Please wear shorts and a tshirt or a gymnastics body suit.
  • Barefeet is best.
  • We sell gymsuits and KSG grippy socks in our proshop.
  • Please refrain from wearing jewellry, shoes (unless clean “cheer” shoes), earrings, belts, jeans or loose fitting clothing.
  • Long hair must be tied back.
  • Please bring a water bottle – we have a water fountain in the gym and a Kinetico filtered water station in our viewing lounge.
  • No gum or food is permitted in the gym.
What is a continuous monthly program?

Instead of multiple sessions throughout the year, we have transitioned to a new continuous monthly programming model that runs from September – June. Classes and payments will be paused in July/August and will resume in September.

Registration is ongoing and participants can enroll in an available class at anytime. Once registered, participants are free to transfer, level up or age up to the next available class when they are ready.

Once a month has begun and fees have been paid, participants will be committed to that month. All cancellation requests for the upcoming month must be received in writing to registration@ksgymnastics.com before the 15th of the current month.

Do you offer camps, birthday parties or other special events?

Yes! Please visit our “programs” tab of the website for more information and the latest offerings.

Is it required that I purchase an annual membership?

An annual membership is required for all registered programs. Learn more about our memberships here.

Being a member of Kyle Shewfelt Gymnastics offers unique rewards and benefits and it also covers your mandatory secondary insurance for your membership term.

Memberships are not required for other Drop In programs, Camps or Birthdays unless otherwise indicated.

How long is my membership valid?

All memberships are valid for a one (1) year term and renewal will be required annually in the anniversary month of purchase when a participant is still enrolled in programming at our facility.

Do you offer a competitive program?

No, we do not offer a competitive program. The focus of Kyle Shewfelt Gymnastics is on growing the grassroots movement of the sport – our aim is to help develop physical literacy and a build a strong foundation. Calgary has many wonderful gymnastic clubs that do offer competitive programs and we would be happy to discuss these options with any interested families.

We have a blast with our current roster of non-competitive programs and we hope you will too.

Do you allow make ups for missed classes?

Due to child/class/coach ratios, safety and the structure of our programs, make up classes are NOT offered. By registering for programs, a class spot is secured for the participant, whether they attend or not.

Do you have open gym?

We have drop in programs for preschoolers and adults. Please visit our programs page and click on ‘Drop In’ for the latest info.

What is the facility like?

Our gym is just over 11,000 square feet. 3000 of this is dedicated to offices, washrooms, a change room, multipurpose room and a viewing lounge. 8000 square feet is dedicated to the gymnastics space. Our state of the art facility is filled with the latest training devices, including one huge foam pit, two in-ground trampolines, a 40 foot tumble track and various other apparatus including rings, bars, parallel bars, floor exercise, balance beams and Just For Kids preschool sized equipment, all supplied by our official equipment partner, Speith America.

Do you have a proshop or store?

Our proshop offers gymsuits, grippy socks, hoodies, tshirts, water bottles, gym bags, books and even Super Cooper stuffed animals!

What are your office hours?

Our office hours are Monday through Friday 9:00 AM to 8:00 PM and Saturdays from 9:00 AM to 1:00 PM.

We have modified office hours in the summer months and during holidays so please phone to double check! 587-349-2004.

 

How do I earn Shewbucks Referral Rewards?

We reward you when you tell your community about our programs and facility!

For each positive reference you provide, we will apply one $10 Shewbucks credit per account. Shewbucks Referral Rewards are applied as a credit to your account on a quarterly basis and these credits can be used to offset fees for future programs available for online registration only. If multiple children from the same family register and one person is mentioned as the referrer one each registration form, only one $10 credit will be applied. Please ensure your FIRST and LAST name are present on the referral form and only first-time customers with new accounts are eligible to designate a referrer to receive Shewbucks.

When do I get my Tshirt?

We will do our best to ensure all GOLD MEDAL Members receive their t-shirt on the first day of class, but we cannot guarantee it. All GOLD MEDAL Members will receive their shirt as soon as possible during their first session of enrolment. Please ensure you fill in the correct size as we will have limited quantities.

For continuous monthly programming, how does a participant “age up” or “level up”?

GymKids Programs – Age Up:

Our GymKids preschool programs are all age based. As children celebrate a new birthday, they become eligible for the next step in the program. It is the responsibility of the account holder to notify our office of an upcoming birthday so we can take the necessary steps to ensure the participant is in the appropriate class for future months. Please note that class transfers are based on availability and we can not guarantee that the participant will be placed in the new age appropriate class immediately. If an open spot is not currently available, the student will be placed on a waitlist for their preferred day and time and our office will contact the account holder as soon as an open spot becomes available. Participants currently enrolled in classes will receive waitlist priority. There is continuous movement in our GymKids programs as children age up throughout the various months of the year and we will do our very best to accommodate the needs of each family.

Please note that each GymKids program is designed with a minimum age requirement, but does not have a maximum age requirement. In some circumstances, a lower step class may be more appropriate to meet a student’s current needs (Example: some 3 year olds may be better suited to a parented program and should remain in a GymKids Two class until they show readiness to succeed in an independent environment). We are here to help each family find the best suited class!

We reserve the right to combine GymKids classes if minimum numbers are not met.

Gym360 Programs – Level Up:

Our Gym360 program levels remain the same, they’re just packaged in a new way with Junior Gym360, Beginner, Intermediate, Advanced and Advanced Plus options. Participant’s progress will be monitored on an ongoing basis and when a participant has mastered all of the required skills in their level, their coach will notify our office that the participant is ready to “level up”. We will then contact the account holder to discuss the next steps.

When passing a level, participants will collect a certificate and a Gym360 pin at our front office on the day of their next class. If a participant’s new level requires a class transfer, our office will work together with the family to find an appropriate class fit. If an open spot in the desired day and time is not currently available, the participant will be placed on a waitlist and will be given waitlist priority for the next available spot. In this circumstance, the student may continue on in their current class and begin working on the skill requirements for their new level.

We reserve the right to combine Gym360 classes if minimum numbers are not met.

For continuous monthly programming, how do you conduct testing and provide progress reports?

GymKids:

Our GymKids preschool programs are all age based and no testing will be performed. Each GymKids class has a minimum age requirement and as your child ages up and shows readiness, they can move into the next age appropriate class. Throughout the year, participants will be exposed to a variety of fun-filled weekly themes and learning outcomes. These outcomes contain skill, gross motor and character development aspects that are all age and developmentally appropriate. Our goal is to ensure a unique and exciting experience that will engage participants class after class.

At the end of each month, participants will receive a sticker to celebrate their successes. A special ‘Memories Day’ will occur in December, March and June, where caregivers can take pictures and videos inside the gym during their child’s class.

Gym360:

For our Gym360 levels program, testing is ongoing, and athletes will “level up” when all skills in their current level are mastered. Account holders will be contacted by our office when their athlete has passed a level. Formal progress updates will be provided in December, March and June.  Please feel free to contact our office anytime with questions about a participant’s progress. Each participant may progress at a different rate and we are here to help them along in their journeys and meet them where they are at. Our goal is to ensure they are excited about coming to gymnastics and that they feel success along the way.

Please note that some of our Gym360 classes do contain multiple levels and “leveling up” does not necessarily require a class transfer (Example – Intermediate Gym360 includes levels 3, 4 & 5).

When a participant passes a level, they will receive a certificate and a Gym360 level pin. When notified of a “level up”, please visit the front desk before the next class!

Specialty/Adult:

No formal testing is performed for our Specialty and/or Adult programs as class designations are based on the participant’s skill set (Example – All levels, Beginner or Intermediate/Advanced).  The participant’s coach will recommend any class changes.

How do I transfer classes?

We understand that situations can change and participants may age up, level up or a family’s schedule may adjust. Therefore, participants may transfer to a different class at any time, as long as there is availability. If there is a price difference, we will make the necessary adjustments at the time of the transfer. If your desired class is full, we will add you to the waitlist – please note that currently enrolled participants will receive waitlist priority. Please contact us at info@ksgymnastics.com with any class transfer requests.

We reserve the right to switch a student to a different class due to low enrollment, when the participant has difficulty keeping up with the class, lacks sufficient skills compared to the other students, or would be more successful in a different class. All students must meet the pre-requisite age requirement before attending the class, unless permission is granted by our management team.

We also understand that each of our team members has a diverse and unique teaching style and not every participant and coach combination is the right fit.  We want everyone to love their KSG experience, so please bring any concerns you may have to our immediate attention so we can work together to find an appropriate solution.

How do I cancel my continuous monthly registration?

It is our aim to ensure the best possible experience for our entire community. If there is anything we can do to better meet your needs, please contact our office to discuss the different options available.

  • Money Back Guarantee: If a participant is not completely satisfied after their first class, KSG will refund the full monthly tuition and annual membership fee with no administrative fees. We strive to create an exceptional experience and we hope that we can exceed all expectations.
  • There are no additional fees for cancellation or dropping classes, however, all class registrations are based on a monthly commitment. Therefore, no refunds or credits will be provided for the remainder of the month if a participant decides to drop mid-month.
  • If you do need to cancel your enrollment for the upcoming month, an official notice of cancellation must be provided in writing to registration@ksgymnastics.com and confirmed before the 15th of the month to avoid being charged and committed for the following month.
  • All notices of cancellation received after the 15th of the month will be applied to the end of the following month. No pro-rated refunds or credits will be given after the cancellation.
  • Please note that coaches and/or team leads cannot drop students from classes and all requests must be received in writing and confirmed by our administrative team in order to take effect.
  • Cancellation of a registration prior to classes commencing in September will receive a full refund for any payments made (less a $30 administration fee) or a full non-refundable credit can be applied to your account for future use (with no additional administrative fees). Please note that annual membership fees are non-refundable.
  • Kyle Shewfelt Gymnastics must meet our minimum class sizes at all times in order to run. KSG reserves the right to cancel any programs with insufficient registration or combine classes in order to meet minimum numbers. If KSG must cancel a class due to enrollment or scheduling issues, we will transfer the participant to the next available class of their choice. If we cannot find a comparable and convenient alternative option and tuition has been paid, a full pro-rated refund with no administrative fees will be provided. Please note annual memberships are non-refundable.

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